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Returns / Exchange
- No returns for change of mind.
- Damaged products can be returned within 7 days of purchase. To initiate return, send product images and description along with order invoice to firstname.lastname@example.org.
- Items must be returned in their original packaging with tags intact, follow prompts that you receive on email to initial return.
- Returns outside the timeframe are at the discretion of Jute Things.
- Your refund will be credited to the original mode of payment. Refunds may take up to 10 days to appear in your account.
- If you would like to exchange a faulty item, we can replace it for the same product, subject to availability.