Returns / Exchange

  • No returns for change of mind.
  • Damaged products can be returned within 7 days of purchase. To initiate return, send product images and description along with order invoice to
  • Items must be returned in their original packaging with tags intact, follow prompts that you receive on email to initial return.
  • Returns outside the timeframe are at the discretion of Jute Things.
  • Your refund will be credited to the original mode of payment. Refunds may take up to 10 days to appear in your account.
  • If you would like to exchange a faulty item, we can replace it for the same product, subject to availability.